Booking:
I couldn’t complete my booking through Mindbody, so I had to contact the reception team. Unfortunately, it wasn’t the smoothest experience. I had to call several times, follow up on WhatsApp, and even after I eventually got through, no one confirmed whether my booking had been processed. Since I wasn’t able to book through Mindbody, I also didn’t receive an email confirmation, so the reception team was my only way of knowing if everything had gone through.
Service:
The gentleman at the bar seemed a little uneasy and almost offended when I asked questions about the menu, which made the interaction feel less welcoming than I had expected.
Ambience:
I absolutely loved the ambience. For most of my stay, I had the pool entirely to myself for over two hours before the evening classes started, which made for a very peaceful and relaxing experience.
Cleanliness:
I think the space could benefit from a more intentional approach to cleanliness. The pool area was only cleaned after I mentioned that I wanted to use it. I completely understand that there are many trees surrounding the pool, so leaves are bound to fall in throughout the day. However, that makes regular maintenance even more important. I also noticed a few bugs in the pool, so I probably wouldn’t recommend it to anyone who’s particularly sensitive to cleanliness or has OCD. I was also genuinely curious about how the ice bath is sanitized, as I couldn’t find any information on that.
Price:
Excellent value for money. I paid AED 77 for the entire experience, which included full access to the facilities as well as a class.
Class:
I thoroughly enjoyed the Vinyasa class. It was a great session and definitely one of the highlights of my visit.
Location:
The location is very easy to find. The only downside is that parking can be quite expensive, given that it’s in Jumeirah.
Overall:
Overall, I had a positive experience and think the concept has a lot of potential. I believe it would benefit greatly from more attention to cleanliness and staff training, particularly around customer service and communication. Wishing the team all the best, I hope to see it continue to improve. ✨