Charisma Medical Centre LLC(Dental Clinic)

I usually only leave reviews when I’m very happy with a service—but this time, I felt I needed to share my negative experience for the sake of awareness and in the hope that the clinic improves its service. I wouldn’t even be writing this review if what I paid was worth it. But 1600 AED for braces installation with a cheap bite plate? It really sucks. I had my braces done at Charisma Dental and honestly, I regret it. I didn’t check the reviews before going, and I wish I had, because I ended up experiencing many of the same issues that others had reported. They advertised a promotion on Facebook: Upper and lower braces starting from 500 AED, depending on the case, with 150 AED for adjustment including basic cleaning (upper teeth only). I fully understood that the cost could vary and was okay with it. During my first visit, the dentist seemed nice and explained that I had an overbite, so I needed a bite plate. She quoted a total of 1,600 AED for upper and lower braces plus the bite plate, and I agreed since they allowed Tabby installment payments. I also paid an additional 150 AED for the adjustment—which I wouldn’t mind if the work had been done properly. But here’s where everything started going wrong: • The bite plate they gave me felt cheap and uncomfortable (see attached photo). No case, no holder—just handed over like that. • I was very careful not to eat hard food, yet one bracket came off within an hour of installation. I even messaged them immediately when I got home (screenshot attached). I almost swallowed it. • They told me just to come back the next day and made it sound like it was no big deal. • I reported that I already had three brackets come off, and instead of urgency, I was told to wait until the next adjustment—unprofessional and dismissive. • The 150 AED I paid for “cleaning” and adjustment? The cleaning wasn’t done properly—maybe it was “basic” indeed, because it felt like nothing. • After the upper braces were adjusted, I was in pain. A wire was poking and cutting into my gums, making it hard to eat or talk. • Worst of all, the dentist performed some parts of the procedure using bare hands, without proper dental tools. That is completely unacceptable and unhygienic. In the end, I had to go to another dentist for a second opinion—and guess what? I was told everything needed to be removed and redone from scratch. The new dentist is charging almost half of what I paid at Charisma, using proper tools and explaining everything thoroughly. It honestly felt like I just threw away 1,600 AED. I was heartbroken. I trusted your clinic, and this was the result. And please don’t reply with the usual “you had a complicated case” excuse. My new dentist has explained everything clearly and handled my treatment with professionalism—which is what I expected from your clinic. [Update / Response to the clinic’s reply:] FYI, I would like to clarify a few things. I messaged right after the bracket fell off, and at that time, the clinic was still open. I even called, and the receptionist informed me that I could come anytime—but since I live far away, I couldn’t just keep coming back. I visited the clinic again a few days later to report the issue because I was already feeling very uncomfortable and couldn’t wait any longer, but the dentist just told me to wait until my next adjustment (visited the clinic for nothing). Also, saying that a wire extending is a sign that the braces are “actively working” doesn’t apply here. The wire was poking my gums right after installation, which clearly means it wasn’t cut properly—not a sign of progress. I patiently visited your clinic multiple times, hoping for better care, but unfortunately, that didn’t happen. I genuinely expected proper treatment for the amount I paid. Lastly, while your receptionist was always kind, the dentist became less approachable with each visit. I will not be returning to your clinic, but I’m sharing my experience so you can hopefully do better next time and treat all your customers with professionalism and care. Thank you.

Charisma medical center is the best dental clinic herebin Abu dhabi. Start with the front desk Mr. Rodel who very kind and helfull to all client there. Dr Lubna firdose is very professional. Thanks to all of you charisma dental.

I had a great experience at Charisma Medical Centre LLC (Dental Clinic) after getting my zirconia crown fixed. Dr. Lubna was incredibly professional, gentle, and made the whole process smooth and comfortable. The reception staff was also very accommodating and welcoming, making me feel at ease from the moment I walked in. The service was excellent, and I highly recommend this clinic to anyone looking for quality dental care.

Thank you Dr. Lubna Frirdos for the good service. I was so satisfied either the result. I highly recommend Charisma Dental Clinic to my fellow kabayans here in Abu Dhabi.

The filipino receptionist is so nice! I just make short words....the service its totally disaster...i pay 1292 aed just to waste it with job not well done! So annoying!