Ranim and John’s Beauty Salon

I’ve been a loyal client at this salon for almost 4 years and always left happy — until my most recent visit in May. I went in to refresh my highlights, as I’ve done every time before, but this time a different technique was suggested (airtouch). During the session, I felt intense heat on my scalp and noticed a section of hair break off when the foils were removed. I was told it was “normal,” which didn’t sit right with me. I was charged 2,600 AED — the highest I’ve ever paid there (previous visits for the same service with my long hair were between 1,600–1,900 AED). I followed up thinking it might have been a mistake, but was told there was a price increase and due to my hair length — even though my hair is always long. After washing and styling my hair at home, I realized something was wrong: the highlights were patchy, uneven in tone, and didn’t have the usual ashy finish I’ve always had. Instead, I was left with gold, orange, and dry, visibly damaged sections — especially at the back. Two other stylists have since confirmed it appears to be heat damage. I politely raised my concerns and returned for a correction. Unfortunately, it didn’t improve. After 2 months of chasing them and asked for a refund or a fair resolution, my messages were eventually ignored. I even visited the salon in person and unfortunately was met with shouting and rudeness — despite having been a loyal customer for years. This experience has been incredibly disappointing. Paying 2,600 AED for damaged, uneven results and poor treatment afterward is just unacceptable. Hair is personal — and when a trusted salon handles it poorly and refuses accountability, it leaves a lasting impact. I hope sharing my experience helps others make informed decisions.

I literally travel just to come to this salon، that’s how much I trust John with my hair. I don’t even ask what he’s doing anymore, I just sit and let the magic happen. And Raneem is the sweetest girl i ever meet 💕 always smiling and bringing the best energy to the place. Also staff and the vibe is 10/10. Everything is perfect Thank you 🏻💕

I’ve been a loyal client of RJ Salon since they first opened, and their service has never failed to impress me. The team is always respectful, kind, and incredibly welcoming. Even without an appointment, they always find a way to accommodate me—never once saying no. That level of care and hospitality is rare and truly shows how much they value their clients. Highly recommended!" FATIMA ZHARA

I can’t recommend Ranim & John enough! They truly offer the best hair and makeup services. We worked with them for both of my sister’s weddings, and they went above and beyond — not only delivering incredible results, but also acting like family throughout the whole process. Their support, care, and genuine excitement made us feel celebrated every step of the way. Ranim has an exceptional understanding of the science of makeup; her work is flawless and lasts the entire night, even with all the dancing and excitement. Despite the heat and sweat, our makeup stayed perfect! If you’re looking for a team that combines technical excellence with heartfelt support, Ranim & John are the ones. Thank you both for making these special days even more memorable!

The quality is extremely poor and doesn’t reflect the high price I paid. It looks cheap and poorly done, and I was honestly shocked by how bad it turned out. I ended up going somewhere else just to fix the mess. This is completely unacceptable for the amount I was charged