Lueur Aesthetic Clinic

I’m very disappointed with my recent experience at this clinic. I had lip filler done here before without any major issues, but after my latest treatment I experienced significant filler migration and an unnatural result within less than 3 months! it looks so, so bad honestly!! When I contacted the clinic, instead of feeling supported, I felt blamed and pressured to pay again, first for dissolving -2500dhs!!! and then for reinjecting 2000 dhs again, which would cost even more than the original treatment. This was frustrating, especially since I trusted their medical judgment and had followed their recommendations during previous visits. What upset me most was the way the situation was handled by customer service. The communication felt dismissive and lacked empathy and the CS refered to me as "my dear", while she wasnt even listening to me and repeating the same things to me. In situations like this, patients expect reassurance, ACCOUNTABILITY and solution oriented care, not just additional charges. Instead of that, they charge 4500 dhs more just to fix back my lips,that i injected with the clinic. I think its known that in any clinic they will remove the filler with a much smaller cost,or even free, if you did the treatment with them. Dissapointing, it felt to me like they are only focused on charging as much as they can

I visited Lueur Clinic and loved it. Everything was clean and organized, and the staff were so welcoming. It was a really positive experience all around!

Thank you so much, Dr. Iman, for your wonderful work and efforts. With sincere appreciation and gratitude. And a big thank you to Ms. Arwa at reception for her kindness, warm welcome, and constant cooperation.

Amazing clinic – I’ve been visiting Lueur for years and have always had a great experience. I’m very happy with the laser treatments and the results. Mimi is extremely gentle and truly makes your skin transform – she’s wonderful at what she does. The front desk team is also very friendly, welcoming, and always helpful. Highly recommend!

Super professional clinic, they took my vitals, used an ultrasound to highlight points when it comes to injectables and educated me on what plan would work best for my skin and the rejuvenation process. Across the board, comfortable, processional and after the consultation we got started straight away. Their aim to educate and provide results is second to none with any clinic I’ve been to. Highly impressed. Thanks guys at Lueur clinic! X