Kaya Skin Clinic – Barsha Heights

I have started with laser removal, with sheeja. She’s absolutely amazing soul, guided me throughout and made me comfortable. It’s my first time and it’s been good. The staff is extremely supportive and friendly.

I had a very disappointing experience at Kaya Skin Clinic, Barsha Heights, and it raises serious concerns about their ethics of service and sales-driven approach. I visited the clinic last December 2025 for a skin consultation. I was charged AED 150 for the consultation, with the staff stating that the normal price is AED 350 and that I received a year-end offer. While I understand that dermatologist consultations in Dubai can range from around AED 200–600, the issue here was not just the price, but the quality and professionalism of the consultation provided. There was no skin scan, no physical examination, and no proper diagnostic assessment of my skin. The consultation was limited to a brief discussion with the doctor about what could be done, without actually analyzing or checking my skin condition. For a paid medical consultation, I expected at least a basic examination or objective evaluation. What followed was even more concerning. The consultant presented me with an extremely expensive treatment package that made little sense, especially given that my skin had not been properly assessed. When I declined due to the cost, I was immediately offered discounts, asked to reduce the number of sessions, and encouraged to “adjust” the package to fit my budget. This kind of negotiation felt highly unprofessional and sales-oriented, not medical or ethical. I was also pressured to purchase their in-house skincare products, which were significantly overpriced. The entire experience felt less like a dermatology clinic and more like a sales pitch designed to maximize revenue. While charging for consultations is common in Dubai, charging without providing a proper examination, followed by aggressive upselling, is not acceptable. A genuine skincare clinic should prioritize transparency, accurate diagnosis, and patient trust ,not pressure tactics. I would strongly advise others to be cautious, insist on proper skin evaluation, and ask for full written price breakdowns before agreeing to any treatment here.

I chose this clinic because it is conveniently located near my place, and I wanted to avoid the hassle of traveling far even if there were better offers elsewhere. The clinic itself is very nice, and I’m happy with the technician who did my laser treatment — she was professional and knowledgeable. However, I had issues with scheduling. After my first session, my next appointment was canceled due to bad weather, which I completely understood. Unfortunately, I did not receive any follow-up or rescheduled appointment and only heard back after I personally reached out. Now it has been more than a month since my first session, making it difficult to assess the effectiveness of the treatment. They were also unable to squeeze me in for an appointment, which was disappointing. This experience highlights why I was initially hesitant to avail a package. While the treatment itself was good, the scheduling and follow-up process needs improvement, especially in managing clients who are overdue for their next session. I hope the clinic improves this aspect of their service, as the staff and facilities are otherwise very good.

I went for detox facial and my therapist Yara was super friendly and professional. After the facial my skin has never felt better and I truly see the results and recommend Kaya clinic!

Very unprofessional clinic, booked for a lymphatic massage for 2 people drove all the way to the clinic to tell us we are unable to accomdate you , with no manager there to provide any solution.