Ishraq Clinic

Alya Nasser 2 weeks ago

Joy is amazing! She’s so kind, gentle, and professional, Highly recommend her! 🫶🏼

Maitha Mansoor 3 weeks ago

Very disappointing experience. After my laser session, I developed the same viral bumps I had experienced previously. I raised my concerns with the management, but unfortunately, I received no proper follow-up, solution, or apology. The reception staff were also unprofessional and unhelpful. On top of that, I paid for a 3-session package and still have one session remaining, yet I was told that I had already completed my sessions. Based on my personal experience, I am very disappointed with the service and customer care and would not choose this clinic again.

Ibtisam Al Salami a month ago

Brendy & Sherra are the best. Highly recommended.

Reem Al Darwish a month ago

I was a client of this clinic for about three years, and I never had any problems with them before. Unfortunately, my experience changed after a Clarity 2 laser session on April 28, 2026. I suffered a burn on my neck after the laser treatment, and the burn left noticeable pigmentation/scars that I still struggle with. The session was performed by a technician who, as far as I know, was new to the clinic at the time. During the session, after the burn occurred, soothing products were applied to the affected area several times. However, what bothered me most was how they handled the situation afterward. Initially, they told me that the session fee was non-refundable, despite the burn I had suffered. After several discussions and follow-ups on my part, they finally refunded the session fee and informed me that the treatment for the affected area would be covered by the clinic at no additional cost to me. I requested that this commitment be documented in an official receipt from the clinic. The first document I received was just a piece of paper with text, no signature, stamp, or any clear proof that it was officially issued by the clinic. After several requests and follow-ups, I finally received a signed document. In the clinic's report itself, my condition was described as a post-laser complication involving inflammation and superficial skin damage. It stated that the condition required follow-up and that the clinic would cover the treatment costs. However, what bothered me was that the report didn't clearly describe the injury as a burn, nor did it explain the cause. It focused more on the resulting pigmentation. I visited the clinic twice after the burn. During the first visit, I was advised to use a cream, which I purchased myself. During the second visit, I received in-office treatment on the affected area. After this treatment, I didn't receive any further follow-up or communication from them to check on the area or to find out if the treatment was effective. For me, the most disappointing thing wasn't just that I suffered a burn during the treatment, but that I had to follow up on it myself multiple times regarding refunds, documents, treatment, and follow-up after the injury. After being a client for almost three years, I expected a situation like this to be handled with greater communication, follow-up, and attention, and on a more consistent basis. I'm sharing this review based on my personal experience and the documents provided to me by the clinic.