Royal Core Aesthetic Clinic

Nicolas Vienne 2 months ago

The place is fine but the place is close without notice and no communication

Alexi Unicorn 2 months ago

I cant believe that in my 17 years here in Dubai, this is the first time I have encountered this kind of customer service. Here is my quick story. I arrived at 1:28 PM (28 minutes late) for my 1:00 PM treatment. The moment I entered the clinic, I noticed there was no one at the reception desk. I looked around and saw one person, but I wasnt sure if she worked there, so I just gave a polite smile and sat down.She then walked over, and I stared at her, trying to guess if she was an employee or another customer. Once she sat behind the front desk, confirming she was a staff member, I looked at her but before I could even speak, she abruptly asked, "Yes?!" I replied, "Oh, I have an appointment today." However, I could tell she wasnt interested in hearing what I had to say because of her snobby attitude, so I just stayed quiet. She then walked away without saying a single word.I waited in my seat for about 15 minutes, wondering what was going on, how long the wait would be, or if a technician was even available. I went up to check and saw her sitting there, using her mobile phone. I asked, "Excuse me, am I next, or do I have to wait long?" She replied in an irritated tone that I was late. I was shocked and angered by her response.Unable to hold back after hearing that, I told her, "Just because I'm late, youre going to treat me like that? You know, the moment I walked into this clinic, I didnt even get a smile, a 'hi,' or a 'hello. I didnt even know if you were a staff member or not. She then came out of her room and shouted at me, Youre the one who is late, and youre the one who is angry! I replied, I accept that I am late, but the reason I am angry is because of your attitude and the way you are treating me. That is not customer service. I paid for my treatment here in full with cash, not even in installments, so what does she think of me?Another kabayan lady came out, and I asked her who the rude staff member was. She told me that the woman was actually one of the owners. I tood to kabayan that she should be even more polite if she is an owner. A few minutes later, the owner approached me and apologized, explaining she was not in a good mood, and offered me a complimentary service. I didnt reply. It was too late, the damage had already been done. I feel bad because i endors that clinic to my collegue and friends soecially leaving in barsha because Miss Gayle was so nice and i love the treatment but it was ruined by the staff name Joana. ✅ To clarify my previous response, my focus is strictly on customer service. Staff behavior and how employees treat customers are fundamental parts of that experience. When service is good, customers return and recommend the business.Regarding names, if it is acceptable to name a staff member for positive feedback, the same standard should apply to negative feedback. What is the difference? I simply hope my concern is being addressed because it was an awful experience, especially since I was with my minor daughter. Thank you.

Lourdes Goez 3 months ago

Súper recommended! Did a hydro facial and my skin felt so good afterwards, will come back soon 🤍✨