ZO SKIN CENTER BY ZEIN OBAGI MD – Al Karama Branch – Abu Dhabi

If you have an appointment, expect to wait for hours, and when you ask the receptionist, they'll tell you, "After this patient, you're different. This treatment plan is unclear; they won't explain exactly what they're going to put on your face." My advice: if you want professional service and a clear plan, don't even think about going to this clinic.

I've been a client of Obagi Clinic for years, and unfortunately, I feel that the level of attention given to client satisfaction has noticeably changed, with the financial aspect now overshadowing the client's experience and satisfaction. I want to clarify that my experience with Dr. Arwa has always been excellent. She is one of the best doctors in terms of her professionalism, care, and attention to patients, and I have absolutely no complaints about her. However, the problem, unfortunately, lies in the way the reception staff handled things. I paid for a package of two sessions but only used one. Since I didn't see the results I expected, I decided against the second session. After the doctor examined me, she told me there was no problem in substituting the session for another service. But when I went to reception, I was surprised to find that I was being asked to pay an additional amount on top of what I had already paid. When I refused and asked for a refund for the remaining session, I was told that a refund was not possible. I then asked to use the money to buy products from the clinic, and to my surprise, I received products worth less than what I had actually paid! Honestly, I don't find this treatment logical or acceptable, especially for a client who has been with the clinic for years. How can I pay for a service I haven't used, then not be able to get a refund, or even use the full amount for clinic products? I'm upset and shocked by this way of dealing with clients, and I hope the clinic's management will review this policy and the way receptionists treat clients. Maintaining client trust and satisfaction should be just as important as the financial aspect, especially for a clinic with a name and reputation like Obagi.

very unprofessional management i had an appointment at 1 and i sat waiting there till 3pm while clients are in and out , they made me wait even though i was the first one there and the people at the front desk didn’t do anything about it they made me sit there with numbing cream. So i walked out

Dr. Arwa Ali. She is highly professional, knowledgeable, and genuinely attentive to her patients’ needs. She explained every step clearly and delivered beautiful, natural-looking results. Her gentle approach, attention to detail, and commitment to excellence made me feel completely confident throughout the treatment. I highly recommend Dr. Arwa Ali to anyone looking for exceptional dermatology and aesthetic care.