First Priority Medical Center Dental, Laser & Skincare

Marian Fidel in the last week

I had a really good experience at First Priority Medical Center with my Pico Laser treatment. The staff were friendly, professional, and made me feel very comfortable throughout. Happy with the results so far and would definitely recommend the clinic!

Dinithi Aponsu in the last week

Extremely disappointing and unprofessional experience. I received a call from the clinic on 8th September asking whether I would be coming for my appointment, and I clearly confirmed that I would. Based on that confirmation, I travelled a long distance to come to the medical centre for my 7:30 PM appointment. I arrived early, at around 6:45 PM, and was prepared to wait if there was a reasonable delay. However, instead of being properly informed about the situation, we were repeatedly told to “wait a little longer.” What makes this experience even more frustrating is that they actually called me on the 8th to confirm the appointment, so if there was any issue with the doctor’s availability or schedule, why was I not informed beforehand? At one point, I was taken inside and asked to remove my lipstick and lie down on the treatment bed, as if the treatment was about to begin. I followed the instructions and removed my lipstick. The doctor then examined my lips and told me that, because my lips were quite dark, I might need around 4–6 sessions. After all of this, I was suddenly told, “It cannot be done today because my shift is over.” Then why was I brought inside in the first place? Why was I asked to remove my lipstick and lie down on the treatment bed? Why was I examined and given information about the treatment if the doctor already knew that there was not enough time to perform it? The receptionist even told the doctor that my treatment would take only around 5 minutes, yet the doctor still said it could not be done because her shift was over. We had already been waiting for a very long time. Even though the appointment was at 7:30 PM, if we were told from the beginning that there would be a delay, we could have understood. But keeping patients waiting, taking them inside, preparing them for the treatment, and only then saying the doctor’s shift is over is simply unacceptable. We travelled a considerable distance to come for this appointment. Patients do not come to a medical centre to waste hours of their time. If the clinic cannot manage its appointments and doctors’ schedules properly, that responsibility should not be pushed onto the patient. There was no proper communication, no accountability, no respect for the patient’s time, and no professional handling of the situation. Different staff members kept passing the responsibility around instead of taking ownership and providing a solution. This was not a minor inconvenience. I was contacted to confirm the appointment, I travelled all the way to the clinic, waited for hours, was taken into the treatment room, removed my lipstick and prepared for the procedure — only to be told at the end that the doctor’s shift was over. This is extremely poor coordination and completely unprofessional. I genuinely question how a medical centre can operate this way and expect patients to simply accept it. Based on this experience, I would not recommend this medical centre to anyone. If you value your time and expect basic professionalism, communication and accountability, I strongly suggest considering other options. Very disappointing experience. I will definitely not be returning.

SANDU FERNANDO in the last week

This was one of the worst experiences I have ever had. We had an appointment at 7:30 PM and arrived early, around 6:45 PM. We waited for nearly two hours, repeatedly asking for updates, only to be told to “wait a little longer” every time. At around 8:30 PM, Dr. Keziya finally informed us that the treatment could not be done because her shift was over and told us to come back the next day. This level of unprofessionalism is unacceptable. If the treatment could not be provided, we should have been informed immediately instead of wasting our time sitting there for hours. There was no proper communication, no accountability, and no respect for patients’ time. The staff simply kept passing the responsibility from one person to another without providing a solution. No one took ownership of the situation. Based on my experience, I would not recommend this medical center to anyone. If you value your time and expect professional service, consider other options.

Kaiwan Hashmi in the last week

Best, loved the service. Had my teeth treatment from Dr Deeba, did an amazing job. 10/10

sanal nair in the last week

I had a great experience at First Priority Medical Centre for my Pico Laser treatment. The staff were professional, friendly, and made me feel comfortable throughout the process. Dr. Mona explained everything clearly, and the treatment was smooth and well-managed. I'm very satisfied with the results and the excellent care I received. Highly recommended for anyone considering Pico Laser treatment.