Snö Clinics

We drove all the way from Dubai and they sent us back twice because they cannot accommodate for our appointments. We informed them that would be late but they did not take that into account even though the woman on the phone said it was okay. Dr. Dana was very selfish and could not do our appointment even though we expressed our concerns for being late due to traffic and rush hour both in Dubai and Abu Dhabi

Sno Dental Clinic was recommended to me, however, my experience of a consultation from start to end and the utter lack of communication or disregard to a patients feedback has been shocking and unacceptable. On their website, it has described the ideal image of what a 'first exam' looks like, "At Snö, we believe that your first exam or first consultation is very important. This is where we get to know you, your prior experiences with health care services and your needs going forward. The Snö™ exam is the most comprehensive exam in the industry for dental". However, what actually happens is very far from what they advertise. My experience of the whole first visit left me very upset, disappointed and shocked. The nurse attending to me prior to the examination was not very welcoming or forthcoming in explaining any procedures that were carried out. There was no appropriate or welcoming greeting or even a simple explanation of what was going to happen during her interaction with me. I had to question her about what she was doing. At the end, she told me to wait in the waiting area without even escorting me outside the room or advising where this was. I felt disorientated as I had never been to Sno Dental Clinic before so had to ask her where to go. When called in to then see Dr Torunn, she was just as bad as the nurse. In fact, worse. There was no proper introduction, she rudely commented that I would not be able to pronounce her name correctly when I asked if I had said it right, she disregarded the full history I had brought with me from my Dental practice in the UK, and continued with the assessment without any communication or explanation of what she was doing. There was a great deal more to add but I am mindful of the length of this feedback. I provided feedback to the Sno Dental team as I felt very upset about this whole experience and I was self-funding so had spent a great deal of money on this consultation. My feedback was ignored for almost 1 month, even though I contacted Sno Dental staff and said I had not heard anything. I resent the email, addressing it to the managers, Haya and Yara who disappointedly have not even bothered to respond back to me. When it was eventually responded to, it was a phone call from Shamona stating she had tried to contact me by phone before going on holiday but never left a message. Being a Dr myself working in a busy clinic, I am unable to attend to phone calls immediately. Nevertheless, the response from Sno Dental was just as the entire experience felt to me from the very beginning - lack of proper communication, disregard to any feedback, no acknowledgement, particularly from the Management team which in itself is just shocking to me, and no appropriate outcome or ownership for the way they treated me. I will never be going back. And have cancelled my daughter's appointment too. When I sent my original feedback to Sno Dental Clinic, I clearly stated that I do not 'name and shame' organisations online on social forums, I go direct to the source for a response, however, seen as my communication went unheard, I am being forced to put this feedback to all social forums, including the very people whom recommended me this clinic. They were appalled to hear what happened and are also withdrawing their care from this clinic.

Zainab, the receptionist at Snow Clinic, exemplifies professionalism and warmth. Her exceptional communication skills, welcoming demeanor, and dedication to patient care create a seamless and pleasant experience for every visitor. She is truly an invaluable asset to the clinic.

I would like to express my appreciation for the excellent services I received from the clinic. The speed and responsiveness were outstanding, with my inquiries being handled promptly and efficiently. Communication with the doctor was smooth and clear, making my telemedicine experience comfortable and effective. Thank you for this fantastic service! thank you zainb for your endless support and your dedication

“I had a fantastic experience at Snö Dental Clinic, Al Raha branch, thanks to the exceptional service provided by Zainab. From the moment I walked in, she greeted me with a warm and friendly smile, which immediately put me at ease. Zainab went above and beyond to assist me with my insurance renewal process, making what could have been a complicated and stressful task feel effortless. What impressed me the most was her genuine kindness and patience. She took the time to explain every step of the process clearly, ensuring that I understood everything. Her attention to detail and commitment to getting everything done correctly and promptly was truly commendable. Zainab’s positive attitude and professionalism shone through at every moment. Her approachable and empathetic personality made it easy to ask questions, and she never hesitated to go the extra mile to ensure I was satisfied. It’s rare to come across someone who combines efficiency with such a caring demeanor. I am incredibly grateful for Zainab’s assistance and couldn’t recommend her more highly. Snö Dental Clinic is lucky to have such a dedicated and outstanding team member. Thank you, Zainab, for making my experience a positive one—I will definitely be recommending your services to others!”