Lueur Aesthetic Clinic

I would like to say a big thank you to the reception team. They were so kind, welcoming, and professional. The clinic is very clean, comfortable, and has such a lovely atmosphere. Most importantly, I was seen right on time, which I really appreciated. A very special thank you to Dr. Eman ❤️ She is absolutely amazing! So sweet, gentle, and professional, and she has such a light hand, Mashallah. I really loved her approach and the way she treated me. This was my first visit to the clinic, and I’m honestly very happy with the experience. Thank you so much to the whole team! 🤍

Very disappointing experience, especially with the way my concern was handled after my Botox retouch. A visible inflamed pimple was present before the treatment and is clearly documented in the pre-treatment photo taken by the doctor herself. After the retouch, the same area became significantly inflamed, developed a wound/crust, and eventually left me with post-inflammatory hyperpigmentation. For more than two months, I have spent time and money on consultations and prescribed medications, and I have now been given a further two-month treatment plan for the pigmentation. What has upset me the most is the complete lack of proactive follow-up, ownership, or any form of compensation or resolution from the clinic. Each time I raised my concern, I was simply told that there was already a pimple and that it was not the doctor’s fault. I am fully aware there was a pimple, it is documented in the clinic’s own photograph. My concern is why the visibly inflamed area was not avoided and why, when the problem developed, there was no proper follow-up from the clinic. As someone who works in the beauty industry myself, I understand that complications can happen. What makes the difference is how a clinic takes responsibility for the client’s concern, follows up, and works towards a resolution. Unfortunately, I did not feel that level of care here. I am extremely disappointed with the overall handling of my case and would not return.

I highly recommend Dr. Iman. She is professional, knowledgeable, and genuinely cares about her patients. She takes the time to listen, explains everything clearly, and makes you feel comfortable throughout the treatment. Thank you, Dr. Iman, for the excellent care and support